How Empathy Gives Our Communication More Compassion
Communication coach Alex Lyon discusses empathy in this enlightening video. A positive interaction with a McDonald’s drive-through employee inspired Lyon to share how empathy can heighten our social connections and communication style. Empathy means understanding other people’s feelings—positive or negative—and putting yourself in their shoes. When you’re able to shape your message with the other person in mind, you will rise above roles and begin truly communicating as people.