One Question That Defines Your Professional Success More Than Any Other
Management professor Christine Porath studies the effect of incivility on others and has discovered that disrespect has a big impact on people’s moods and job performance. In fact, just reading rude words can affect the efficiency of cognitive processing. Teams perform worse and companies lose millions when employee work morale suffers, so it pays to be nice. Being civil can be done in small ways: thanking people; listening; smiling; and acknowledging someone can all reap big benefits.